Here at Sunroom, all of our memberships to creators are purchased as a monthly subscription that auto renews indefinitely until the user (you) decides to cancel. Luckily, you can manage all your subscriptions yourself from your device, by following the steps outlined below. Please ensure you read important information regarding Apple subscriptions throughout the article!
For Active Sunroom Users
- Head to settings in the app
- Tap "memberships & bookmarks"
- Tap the creator’s name whose membership you’d like to cancel
- From their profile, tap Member > Cancel Paid Membership > Continue to Cancel. From there, you’ll have the opportunity to leave feedback for the creator on why you’re canceling.
- Once you’ve filled that out, it’ll show you the unique creator ID you’ll need in order to locate this subscription in your device settings (i.e. $14.40 Membership - Creator 8). Tip: It’s important that you remember this tag to make sure you’re canceling the right membership
- From there go to your apple device settings
- Tap Apple ID
- Scroll to Subscriptions
- Scroll until you find the Subscription ID > Cancel Subscription > Confirm.
For Inactive Sunroom Accounts:
No problem! Since your membership was purchased via the App Store, you can cancel it through your phone settings:
- Go to your phone's Settings
- Tap Apple ID
- Select "Media & Purchases" and tap "View Account"
- Scroll down and tap "Subscriptions"
- Choose any with the Sunroom logo > "Cancel Subscription" > "Confirm Cancellation"
As a reminder, deleting your Sunroom account does not automatically unsubscribe you from any active subscriptions. All memberships are auto-renewing until canceled.
Have more questions or need additional support? Feel free to submit a ticket request using our chatbot (located in the lower righthand corner of this screen) or email support@sunroom.so speak to us directly!