Cancel a Paid Membership

Here at Sunroom, all of our memberships to creators are purchased as a monthly subscription that auto renews indefinitely until the user (you) decides to cancel. Luckily, you can manage all your subscriptions yourself from your device, by following the steps outlined below:

Canceling a membership purchased on Sunroom's iOS App

For Active Sunroom Account Users

1. Login to the app 
2. Go to your Sunroom Profile Page to see all of your memberships
3. Tap the creator’s tile whose membership you’d like to cancel
4. From their profile, tap Member > Cancel Paid Membership > Continue to Cancel. From there, you’ll have the opportunity to leave feedback for the creator on why you’re canceling.  
5. Once you’ve filled that out, it’ll show you the unique creator ID you’ll need in order to locate this subscription in your device settings (i.e. $14.40 Membership - Creator 8). Tip: It’s important that you remember this tag to make sure you’re canceling the right membership
6. From there go to your Device settings > Apple ID, iCloud, Media & Purchases > Subscriptions 
7. Scroll until you find the Subscription ID > Cancel Subscription > Confirm. 

For Inactive Sunroom Accounts: No problem! Since your membership was purchased via iTunes, you can cancel it through your phone settings:

1. Go to your phone's Settings
2. Tap Apple ID, iCloud+, Media & Purchases
3. Select "Media & Purchases" and tap "View Account"
4. Scroll down and tap "Subscriptions"
5. Choose any with the Sunroom logo > "Cancel Subscription" > "Confirm Cancellation"

Please note: All memberships purchased in app are managed by Apple. Sunroom is unable to cancel or refund any purchases that were made through your iTunes account. Please see this support article from Apple for details on how to manage a subscription:http://support.apple.com/kb/ht4098 or contact Apple Support at https://getsupport.apple.com/ for further assistance. 

Cancelling a membership purchased on Sunroom Web

For Active Sunroom Account Users:

1. Log into Sunroom on your web browser
2. Go to your Profile Page to see all of your memberships
3. Tap the creator’s tile whose membership you’d like to cancel
4. From their profile, tap Member > “Yes” when it asks if you want to Cancel Membership
5. You’re all set! 

For Inactive (Deleted) Sunroom Accounts:

If you've deleted your Sunroom account before canceling your paid subscriptions, please write in to us at [e-mail] so we can manually cancel on your behalf. Be sure to share your username & email address so we can locate your details!

As a reminder, deleting your Sunroom account does not automatically unsubscribe you from any active subscriptions. All memberships are auto-renewing until canceled. 

Have more questions or need additional support? Feel free to submit a ticket request using our chatbot (located in the lower righthand corner of this screen) or send us a note to [e-mail].