We're sorry you're experiencing this problem!
You could be experiencing this problem if you're currently using an older version of the app. Be sure to delete the Sunroom app and then redownload the latest version from the app store.
Hot tip! We recently made changes in the app to allow you to only upload a profile trailer once you have uploaded 10 posts to your grid. That's because grid posts are the best way to convert non-members to paying members! Profile trailers are a secondary step to that.
If you're still experiencing difficulties, please ensure you have completed the below troubleshooting:
- Ensure you are on a strong WiFi connection or cellular. Ensure at least 10mbps+ on a speed test site like fast.com
- Make sure you're not uploading anything longer than 3min or anything shot in 4k!
- Once you select media, wait 10-15 seconds before hitting "Done" on the edit profile post screen.
- Keep the app open for AT LEAST 10-15 minutes, do not background the app, do not close the app, do not turn off your phone via the side button.
- Your post will process in 10-15 min after upload. if it goes from "Processing" back to the old photo / video, hard close and re-open the app and it should appear.
- Make sure "Low Power Mode" is off on your iPhone (the yellow battery icon if you are below >20%, if you are below 20% plug in your phone or turn it off).
Have more questions or need additional support? Feel free to submit a ticket request using our chatbot (located in the lower righthand corner of this screen) or email us on support@sunroom.so speak to us directly!