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  1. Sunroom
  2. General help

General help


Web

  • Do the community guidelines vary from the app to the website?
  • Is my content still protected by Sunblock on web?
  • If I'm a creator, why can't I upload content on the website?
  • I'm a creator how do I make sure my members know to purchase on web not the app?
  • If I buy a membership on the Sunroom website will it still appear in my app?
  • Why are Sunroom prices 30% cheaper on the website than the app?


Sunroom Basics

  • How do Sunbeams work?
  • How do I search for a creator?


Safety

  • How can I report or block a user?
  • I am being bullied, how can you help?
  • How does Sunblock (our Anti-Screenshot technology) work?


Troubleshooting and Support

  • Posts won't load on my Android
  • My app is frozen/content won't load for me!
  • I'm locked out of my account
  • Troubleshoot problems on Sunroom
  • How do I change my push notifications?


Community Guidelines & Moderation

  • Community Guidelines


Technical Questions

  • Contact us


Login and Account

  • I can't log in to my account whilst overseas
  • My number has changed/I need to change details on my account
  • Delete Sunroom account


Security and Guidelines

  • Is nudity allowed on Sunroom?


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