General help

Web

• Do the community guidelines vary from the app to the website?
  
• Is my content still protected by Sunblock on web?
  
• If I'm a creator, why can't I upload content on the website?
  
• I'm a creator how do I make sure my members know to purchase on web not the app?
  
• If I buy a membership on the Sunroom website will it still appear in my app?
  
• Why are Sunroom prices 30% cheaper on the website than the app?
  

Sunroom Basics

• How do Sunbeams work?
  
• How do I search for a creator?
  

Safety

• How can I report or block a user?
  
• I am being bullied, how can you help?
  
• How does Sunblock (our Anti-Screenshot technology) work?
  

Troubleshooting and Support

• Posts won't load on my Android
  
• My app is frozen/content won't load for me!
  
• I'm locked out of my account
  
• Troubleshoot problems on Sunroom
  
• How do I change my push notifications?
  

Community Guidelines & Moderation

• Community Guidelines
  

Technical Questions

• Contact us
  

Login and Account

• I can't log in to my account whilst overseas
  
• My number has changed/I need to change details on my account
  
• Delete Sunroom account
  

Security and Guidelines

• Is nudity allowed on Sunroom?